Area Of Work - Sales - General / BD / Branch Operations Industry - Banking, NBFS, Insurance and Accounting Location - Mumbai-Thane, Pune, Ahmedabad Experience Required - 6 Years Shift Type - Regular Company - ICICI Bank Ltd.
Job Description:
Key Deliverables:
- The incumbent would be responsible for achieving the monthly sales targets, assigned to him/her, for various products and services offered by ICICI Bank. - Cross sell new product and service opportunities. - Market mapping, customer mapping, competitor mapping in the geography assigned. - Proactively identify sales prospects and do business development activities in the geography assigned. - Follow up on new leads and referrals resulting from field activity. - Coordinate with internal teams to accomplish the task assigned. - Work within the compliance boundaries set by the regulatory bodies and the Bank. - Work for satisfying the customer needs by right selling the products and services offered by the Bank. - Proactively resolve customer queries/issues in order to achieve highest customer satisfaction. - Maintain periodic status reports, including daily activity matrix and calls/follow-ups made.
Key Skills:
- Good communication. - Ability to build and maintain relationships with new and existing customers. - Ability to engage with people in a convincing manner. - Ability to generate ideas which can help him/her and the team to achieve the targets assigned. - Drive and passion for results.
Qualifications:
- Graduates in any discipline. - 6 -6 years of relevant sales experience. - Age less than 30 years. - Freshers are not eligible.
Area Of Work -IT - General / Manager / Lead / Analyst / Architect Industry - Banking, NBFS, Insurance and Accounting Location - Bangalore Experience Required - 3-6 Years Shift Type - Regular Company -Thomson Reuters
Job Description:
Project Management
Shift Manager manages the staff and resources who monitor and manage the delivery of Real-time Thomson Reuters systems and services to meet or exceed agreed service levels on a 24x7 basis General Administration
-Scope of the services is IDN services globally.
-Provision of day-to-day management of shift operations staff ensuring that the appropriate level of resources and skills are present for each shift. Management and development of staff..
-Successful implementation of changes.
-Reduction in the number of problems being escalated to 2nd level through improved skills and processes.
-No service outages caused by Controller error
-Operations processes, procedures and diagrams maintained and adhered to at all times.
-Cross training conducted to enable improved resource utilisation and realise economies of scale
-Management and ownership of 1st level incident management, escalation and restoration of service.
-Responsible for the staff resources and data centre infrastructure during nights and at weekends.
-Ensure appropriate skills and manning levels are available on shift to ensure the provision of service.
-Review and approve changes to production services ensuring minimum disruption to services.
-Responsible for assisting in defining and delivering the DC strategy and ensuring targets are met.
-Negotiate, implement and manage any 3rd party/outsourced relationship.
Desired Profile
-Ability to effectively communicate complex technical issues from both a management and service angle
-Ability to coordinate and manage tasks for various projects to insure that all elements of work meet the quality standards, defined scope, and costs
-Ability to work with personnel at all levels, DC Strategy organisations, and Vendor / Contract organisations to drive SLA commitments
-Ability to create an excellent team climate to drive performance & standards to meet and exceed the operational metrics defined
-Ability to work in 24x7 shift environment
Experience
5 years operational experience in a complex multi-platform environment meeting aggressive service level targets. Ideally experience of leading teams of multi-disciplined shift controllers/operators
